Christmas 2010

Hope everyone had an amazing Christmas! Shieff Services for Christmas ran a can food drive and donated 325 pounds of food to our Hays Food Bank. We love to give back and build our community, Shieff Services conducts a community service per month. Our goal is to serve our community and enhance the lives of others!

Infusionsoft Email Features!

Social Media Connecting Now with Infusionsoft
Infusionsoft is a powerful CRM with countless features to help small businesses develop and expand! Their most recent features help connect customers to your social media channels! Now in the Infusionsoft Email Builder you can add twitter, facebook, blog and youtube to your outbound emails.

What does this mean for you?
Simply, direct and connect with your customers to build relationships and even generate new leads. Twitter and facebook are huge resources and tools for small businesses! You can also create inspiring or helpful youtube video to reach and target consumers. Delivering youtube videos to your customer can reflect your company’s personality and develop perceptions.

New Plug in for Email Templates
High Impact Email by TemplateZone is a new add-on, Infusionsoft is providing members hundreds of quality email templates for free. There are also premium templates provided for an upgraded membership. It is easily integrated with infusionsoft and offers professionally designed templates to grow your business.
















Help!
Want a certified expert help implement infusionsoft features? Contact us at www.shieffservices.com

Shieff Services was started by Randy and Camille Shieff out of their bedroom. After the birth of their fourth son, they soon had to find another way to finically support their growing family. The Shieffs started working from their crowded bedroom and expanding to the kitchen as Virtual Assistance. Shieff Services now offers customer service, fulfillment and special services. Just 5 years later Shieff Services is a multimillion dollar company and currently employees 50 representatives in San Marcos Texas.

Marketer and Entrepreneur Dave Dee recently stopped by to interview CEO Randy Shieff.



View the audio:
http://www.davedee.com/

Service Recovery Regaining Your Customers

Service recovery is effort to recover the goodwill of the customer after a service failed or a perception was not met. It’s a critical process to rebuild the perception and gain trust of the customer. A complaining customer should be viewed as an opportunity and chance save the customer.

Did you know that over 96% of dissatisfied customers do not complain and just stop purchasing? However, 54-70% of those customers will buy again if their complaint is resolved and 95% will purchase again if the issues is resolved swiftly. The cost of gaining a new customer easily outweighs the cost of retaining existing customers. Focusing on existing customers and allowing them to simply complain is key to saving the customer.

Make it easy to complain!
• Offer live chat options on your website
• Provide website comment sections
• Easy access support by phone or email

Complaining customers to most people it the worst thing to deal with. However it is an opportunity to strengthen relationships between the customers. Service recovery is not only resolving an issue to ensure it doesn’t reoccur. Feedback from these customers can help improve services.

Here are steps to regain your customers:
• Identify the customers need
• Be empathetic
• Apologize and allow the customer to vent
• Offer solutions
• Take action to satisfy the customer
• Follow up!

Service recovery can rebuild the trust and perceptions of your business and services. Remember complaining is an opportunity to improve!

The month of November, Shieff Service's staff generously donated to the Big Brothers Big Sister Central Texas organization.

Big Brothers Big Sisters is an established youth mentoring organization which reaches out across to communities country wide. They provide one-to-one youth service to develop positive relationships which impacts on the lives of young people.

Shieff Services truly appreciates the work they do and have even helped those close to us. Keep up the great work Big Brothers Big Sisters!